15-day money-back guarantee

QuantFX VPS offers a 15-day money-back guarantee on eligible new services purchased directly through our platform. This policy explains who qualifies, how to request a refund, and what is excluded.

Eligibility

• The refund request is submitted within 15 calendar days of the initial payment for a new service (first invoice on that hostname/plan).
• The service has not violated our Terms of Service or Acceptable Use Policy.
• You have not previously received a refund for the same account on a substantially similar promotional abuse pattern.

Exclusions

• Renewals, upgrades, or add-on fees after the first billing period;
• Services suspended for abuse, fraud, or chargeback activity;
• Third-party fees (payment processor disputes initiated without contacting us);
• Custom or enterprise agreements unless otherwise stated in writing.

How to request

1. Open a support ticket in the client area under Billing with subject "Refund request".
2. Include your service hostname, order ID, and reason for the request.
3. We will confirm eligibility within two business days and process approved refunds to the original payment method within five to ten business days.

Effect of refund

Approved refunds terminate the associated service and revoke access. Data on the server may be deleted immediately after refund processing. Partial-month usage is not prorated unless required by applicable consumer law.

Chargebacks

Please contact us before initiating a chargeback. Unwarranted chargebacks may result in account closure and recovery of infrastructure costs where permitted by law.

Contact

billing@quantfxvps.cloud · Support tickets via /app/tickets